Tropical Paradise Hair Mask

Thank you for shopping with The Halo Effect. We take pride in delivering high-quality products and providing exceptional customer service. If you are not entirely satisfied with your purchase, we're here to help.

Returns:

• Eligibility: To be eligible for a return, your item must be unused, in its original condition, and in the same packaging you received it. Please ensure that all tags and labels are still attached.

• Time Frame: You have 14 days from the date of delivery to initiate a return. After this period, unfortunately, we cannot accept returns.

• Return Process: To initiate a return, please contact our customer support team through our website. Provide your order number, a brief description of the reason for the return, and any relevant information or images if applicable. Our team will guide you through the return process and provide you with a return authorization if your request is eligible.

• Shipping Costs: Please note that the customer is responsible for the return shipping costs, unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged product).

• Refund: Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, the refund will be processed to the original payment method within 7 business days.

Refunds:

• Eligibility: To be eligible for a refund, the returned item must meet the criteria mentioned in the Returns section above.

• Partial Refunds: In some cases, a partial refund may be issued if the item is not in its original condition, is damaged, or missing parts.

• Non-refundable Items: Certain items, such as personalized or custom-made products, gift cards, and downloadable software, are non-refundable.

• Late or Missing Refunds: If you haven't received your refund within the specified time frame, please check your bank account or contact your credit card company. It may take some time before the refund is officially posted. If you've done all of this and still have not received your refund, please reach out to us through our contact form.

Exchanges:

Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item following the return process and place a new order for the item you desire.

Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact our customer support team immediately through our contact form. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

We strive to make the return and refund process as smooth as possible for our customers. If you have any questions or concerns, please don't hesitate to reach out to us. Your satisfaction is our top priority.

This Return and Refund Policy is subject to change without prior notice. Last updated: 16.07.2023.

At The Halo Effect, we aim to provide a seamless and efficient shipping experience for all our customers. Once you place your order, our dedicated team will process it promptly.

We offer standard shipping options, and you can expect your package to be dispatched within 2-3 business days. The estimated delivery time will vary depending on your location, typically ranging from 5 to 7 business days.

For more accurate delivery estimates, please refer to the shipping details provided during checkout. Please note that certain factors, such as weather conditions or unforeseen delays, may affect delivery times, but rest assured that we will do our utmost to ensure your order reaches you in a timely manner.

Once your package is on its way, we will send you a tracking number via email, allowing you to conveniently monitor its journey until it reaches your doorstep. Should you have any questions or concerns about your shipment, feel free to contact our friendly customer support team, and we will be happy to assist you.

Thank you for choosing The Halo Effect, and we hope you enjoy your shopping experience with us!